Our Service

Our goal is your satisfaction, plain and simple. We have the knowledge, and the experience running help desks, to ensure your IT needs are met. We have the tools, from tracking your tickets and alerting you to status updates, to performing remote pc support we have you covered. We also have been certified by the Help Desk Institute, a metric often used by Fortune 500 companies to certify their Help Desk technicians.

Our Experience

We have experience running help desks for organizations as large as 250 people down to small organizations with only 10. So whether you are just starting out, or already an established company, E.A. has a solution for you.

Why a Hosted Helpdesk?

Often times, it can be an expensive venture to hire and train an entry level tech, give them benefits, and then find out they don't have what it takes, only to start the process over again.

Our technicians are proven, educated, and passionate about what they do, and have taken the time to accredit themselves to prove it. Whether you want to augment your current staff to free up resources, or you business is just starting out, but not ready to hire a full time position, we can help. Not only do we have the packages below, but we can also generate custom programs based on your needs.

Our Packages

	Bronze	Silver	Gold	Custom
Remote PC Support
Remote Server Support
Calls/Month	5	10	20	Varies
On Site Incidences	1	2	3	Varies
Monthly Rate	$1,000	$2,000	$3,000	Varies

Included